Terms and conditions of sale

These terms apply to all quotes, orders and invoices of DigitalWeave Studio (the "Studio"): design and development of websites and apps, hosting, maintenance, subscriptions to the Studio's software, consulting, and re-invoicing of costs incurred on the client's behalf.

They are intended for business clients. They exclude the client's own terms unless the Studio accepts them in writing. Specific terms in a quote or contract prevail over these.

A quote is valid for one month unless stated otherwise. The order is binding once the quote is accepted in writing; an email is enough. Accepting a quote means accepting these terms.

Prices are in euros excluding VAT. Belgian VAT is added at the applicable rate, unless reverse charge or a legal exemption applies.

Third-party costs incurred for the client (domain names, developer accounts, licences, hosting, online services) are re-invoiced at cost unless agreed otherwise.

The price of a subscription may be reviewed once a year. The client is notified by email one month in advance and may cancel before the new price takes effect.

The quote sets the invoicing schedule. Otherwise, one-off work is invoiced on delivery and a subscription at the start of each period.

Invoices are sent electronically (Peppol or email) and are payable within 30 days of their date, by bank transfer with the structured reference, or by direct debit if agreed.

Any amount unpaid on the due date automatically bears, without notice, late-payment interest at the rate set by the Belgian law of 2 August 2002 on combating late payment in commercial transactions.

A fixed compensation of 10% of the unpaid amount, with a minimum of €40, is added for collection costs.

If a formal notice remains unanswered for 15 days, the Studio may suspend its services, including hosting and software access, until full payment.

Any dispute about an invoice must be sent in writing within 15 days of receipt. After that, the invoice is deemed accepted.

A deliverable is deemed accepted once it is put online or used, or if no written remark is made within 15 days of delivery.

Timelines are indicative. They assume the client provides the requested content, access, information and approvals on time; any delay on the client's side postpones delivery accordingly. A late delivery does not justify cancelling the order or any compensation.

The quote sets the term, the content of the service and any minimum term. Otherwise, the subscription runs month to month.

It renews automatically for a period of the same length unless cancelled by email at least one month before the end of the current period. Any period started is due and not refunded.

Changes and content updates are not included in maintenance unless stated in the quote; they are quoted separately.

Any request outside the scope of the quote is priced and submitted to the client for approval. Nothing extra is invoiced without that approval.

The client becomes the owner of the elements created specifically for them (code, text, graphics) once all amounts due have been paid.

The Studio remains the owner of its tools, reusable components and software. For software offered as a subscription, the client receives a personal, non-exclusive and non-transferable right of use, limited to the subscription term and to the client's own needs.

The Studio may list the project among its references unless the client refuses in writing.

If the client stops a project in progress, the work done so far remains due and is delivered as is after payment.

The Studio may terminate the contract, after a formal notice left unanswered for 15 days, in case of serious breach by the client, including non-payment or unauthorised use of software. If the client goes bankrupt or into liquidation, the contract ends and all amounts due become immediately payable.

The Studio has an obligation of means. It is not liable for indirect damage (loss of revenue, data or customers), for content supplied by the client, or for outages or decisions of third-party services (hosts, app stores, API providers).

Its liability is in any case limited to the amounts paid by the client for the service concerned over the last twelve months. Neither party is liable for a failure caused by force majeure.

The Studio processes personal data in accordance with the GDPR, as described in its privacy policy. When it processes data on the client's behalf, the parties sign a data processing agreement.

These terms are governed by Belgian law. The parties first seek an amicable solution. Failing agreement within 30 days, the courts of the judicial district of Hainaut, Tournai division, have exclusive jurisdiction.